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nTireCRM is a 100% web based Incident Management / Customer Complaint Management System designed for catering to the needs of all Industries. nTireCRM is highly configurable and users can bring in their proprietary business logics with easy configurations. With nTireCRM, you can register and track complaints, suggestions, Queries and representations that are received from all the channels. nTireCRM is configured to handle transactions related to your products, services, employees etc,. System has the inbuilt configurable work-flow engine with which you can automate the complaint handling cycle as per your business logic. nTireCRM is compliant to the guidelines of Government regulations, RBI, IRDA etc. Complaints received from various sources like Direct Complaints, Ministries, Nodal Agencies of your Industry, Ombudsmen, Consumer Forum or various other right agencies etc., can be captured and system has the ability to automatically assign them to the right officer of branch / zone / HO to act on them. nTireCRM will automatically generate Acknowledgements which can be printed or automatically emailed to Customer or Agencies. nTireCRM can track the complaint receipt mode like email, courier, fax, web etc. for analysis. nTireCRM classifies all transactions into multiple (configurable) Categories like Transaction Type, Transaction Sub Type etc. Workflow process is configured in line with above classification. Custom Fields can be dynamically attached against above classification and the nature of such custom fields (date / number / character etc.) is configurable in the product. Further Turn-Around-Time (TAT) is configurable in the line with above classification to ensure speedy disposal of transactions which forms the escalation / reminder matrix. Root Cause Analysis and Mitigation Action as part of disposal module ensure reduction in number of complaints down the line. A complete digital repository that gives numerous statistical and analytical reports for improving SLC (Service Level Commitment) criteria which forms part your Quality Process. Inbuilt nTireDocument – Document Management / Publishing system helps in attachment of scanned copies of letters, documents etc. and share them in most secured way. Further this establishes the Knowledge base for handling similar queries and act as electronic repository of all your customer transactions. Cross Sell & Up
Sell functionalities of nTireCRM ensures further business
generated through the existing customers. nTireCRM has
functionalities to read your Email Box pertaining to email
complaints and your website for web complaints and automatically
generate tickets for them. This ensures all the complaints of
any mode are registered and tracked for timely response to
customers. . |
nTireCRM