nTireCCMS is a 100% web based Customer Compliant Management System developed specifically for Banking, NBFC, Finance and Insurance Industry that meets all the guidelines of RBI & ICRA. With nTireCCMS, you can register and track complaints, suggestions and representations. System has the inbuilt configurable work-flow engine with which you can automate the complaint handling cycle as per your business logic. Further system has the capability of sending acknowledgement through email / SMS / Print manually acknowledgement letter to the origination point.

Complaints received from various sources like Direct Complaints, Ministries, RBI, Ombudsmen, Consumer Forum or various other right agencies etc., and system has the ability to automatically assign them to the right officer of branch / zone / ho to act on them. System has capabilities of sending acknowledgements (through templates which can be easily configured by you) to the origination points.

nTireCCMS